Going Above and Beyond

“Always render better service than is expected of you, no matter what your task may be.”- Og Mandino 

Everyone has a daily routine, you get up, go to work, do the best you can do, and after work, you resume your personal life. There are times during work where one breaks that cycle and really goes above and beyond-basically SHINES!!!

I am employed by Roberts Hawaii as the E-commerce Marketing Manager and throughout the week of APEC, I kept hearing about the many last minute changes/issues we had to take care of externally and internally, a pretty intense time for all of us.

However during this time, I heard a story that touched my heart, and made me realize that everyday, our team makes a difference and always goes above and beyond!

Many of the officials and economies that attended APEC had a pretty tight timeline- transportation for many was a given and not something one would stress about. For one executive, that was another story. A CFO from a top firm in New York arrived at the Honolulu Airport- she looked like she came from a long flight and Dion, one of our airport greeters came to greet her with a warm aloha. The CFO did not look pleased as she then told Dion how she is already late and that people were waiting for her at her hotel. Dion checked the log to see if we had the passenger information to help her and her name was no where to be found in our system. Given the time crunch, he  escorted her over to the Roberts Hawaii Airport Express Shuttle  where the CFO met Elisha and Warren.

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Normally, for our Airport Express Shuttle service, reservations are required and there is a minimum requirement of two passengers per vehicle. When  Elisha and Warren heard about the CFO’s predicament, they took quick action to help transport her to her Waikiki right away. The executive was very thankful and appreciative.

This story may seem like people were just “doing their job” but because our team was so proactive, we were able to help someone in need.

Thank you so much Dion, Elisha, Warren for all that you do and going above and beyond! 

Roberts Hawaii
680 Iwilei Road Suite 700
Honolulu HI 96817
www.robertshawaii.com 

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